Customer in My Heart, Quality in My Hand

One afternoon in May 2011 witnessed a remarkable moment that all the employees in production department of Shini Dongguan experienced. Supervisors in charge picked up a big hammer to smash a rejected storage tank due to bad appearance. As for everyone on the spot, no other sound is more heart-shocking than metal crashing from the NG tank.

Event review: in that afternoon, the scratch defect in one MST-500S material storage tank was found by QC department and finally it was judged as NG part. However, the production department asked QC to consult Business section to permit delivery. Considering the seriousness of case, QC department convened all staff in production lines to strengthen quality awareness and spot the source of problem. Also they were known that smashing defectives is not the final solution. More jobs still need to be promoted among men who produced, checked and tested products.

Little error may lead to large discrepancy. The root of serious problems stems from the manmade carelessness such as negligence and over-confidence. There is a well-known example from National launching center: after receiving information about preparations, one principal declared a report to higher authorities with words that I hereby guarantee no mistakes made during launching project. Undoubtedly, this declaration is based on scientific, prudent and professional researches and it hardly tolerates any errors. From this example we can review our daily work and keep asking ourselves whether I am able to complete my jobs in a better way, what other else I can do to pursue the perfect.

Passion barely stays long thus we are supposed to be informed that quality is above everything. Only by knowing the importance of customer satisfaction can we create more wonderful future for Shini!